FAQs

 
 

WHEN IS THE SHIPPING AND DELIVERY CUTOFF TO RECEIVE BY A SPECIFIC DATE?
FOR DOMESTIC ORDERS IN THE US WITH EXPEDITED SHIPPING, ORDERS TO RECEIVE BY A SPECIFIC DATE IS 7 DAYS PRIOR, 10 DAYS PRIOR TO BE SAFE. BE AWARE THAT APO/FPO ADDRESSES TAKE A SIGNIFICANTLY LONGER TIME TO SHIP. WE DO NOT GUARANTEE SHIPPING DATES FOR ANY ORDERS. WE NO LONGER DO LOCAL DELIVERIES.

WHERE DO YOU SHIP?
WE CURRENTLY ONLY SHIP TO THE UNITED STATES AND APO/FPO ADDRESSES.

DO YOU ALLOW REFUNDS/RETURNS?
ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS/EXCHANGES, NOR DO WE ALLOW CANCELLATIONS/ RETURNS. ITEMS WILL NOT BE REPLACED OR EXCHANGED FOR THIS REASON. CLEENR.CO RESERVES THE RIGHT TO REFUSE ANY RETURNS AT ANY TIME.

HOW CAN I REACH YOUR CUSTOMER SERVICE TEAM AND WHEN SHOULD I EXPECT A RESPONSE?
FOR CUSTOMER SERVICE INQUIRIES ONLY, PLEASE EMAIL HELLO@CLEENR.CO. THE CLEENR CREW WILL DO OUR BEST TO RESPOND TO ALL CUSTOMERS WITHIN 48 HOURS. RESPONSE TIMES MAY BE EXTENDED DURING HOLIDAYS, PROMOTIONS AND IMMEDIATELY FOLLOWING LAUNCHES/RESTOCKS. INQUIRIES ARE ANSWERED IN THE ORDER THEY ARE RECEIVED; PLEASE DO NOT SEND MULTIPLE EMAILS AS THIS WILL PLACE YOU AT THE END OF THE QUEUE.

I HAVE NOT RECEIVED MY ORDER CONFIRMATION, DID MY ORDER GO THROUGH?
ORDER CONFIRMATION EMAILS MAY BE DELAYED AS A RESULT OF HIGH ORDER VOLUME. PLEASE CONTACT OUR CUSTOMER SERVICE TEAM HELLO@CLEENR.CO IF YOU HAVE NOT RECEIVED YOUR CONFIRMATION EMAIL AFTER 24 HOURS OF YOUR PURCHASE.

CAN I MAKE CHANGES TO MY ORDER ONCE IT’S BEEN PLACED?
DUE TO THE EXTREMELY LIMITED NATURE OF OUR PRODUCTS, ALL SALES ARE FINAL. ORDERS CAN NOT BE CANCELLED, CHANGED OR MODIFIED ONCE THEY HAVE BEEN PLACED. PLEASE ENSURE ALL INFO IS CORRECT BEFORE SUBMITTING YOUR ORDER. IF YOU HAVE FURTHER REQUESTS, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM HELLO@CLEENR.CO.

I HAVE RECEIVED MY ORDER AND NEED SOME ADDITIONAL ASSISTANCE.
PLEASE CONTACT OUR CUSTOMER SERVICE TEAM HELLO@CLEENR.CO TO REQUEST REPLACEMENT FOR DAMAGED PRODUCTS OR REPORT OTHER ISSUES WITH YOUR ORDER. WE WILL REVIEW ALL ISSUES THAT ARE SUBMITTED WITHIN 14 DAYS OF DELIVERY OF THE PACKAGE. REQUESTS RECEIVED AFTER THIS TIME FRAME ARE NO LONGER ELIGIBLE FOR REVIEW. CUSTOMERS MUST PROVIDE PHOTOS OF ANY PRODUCT/ORDER ISSUES ALONG WITH THEIR PACKAGING AND PACKING SLIP (PLEASE ENSURE STAMPED INITIALS ARE VISIBLE). PLEASE NOTE THAT ITEMS SHIPPED USING A MAIL FORWARDING SERVICE ARE NOT ELIGIBLE FOR REPLACEMENT/EXCHANGE/REFUND OF ANY KIND.

WHEN WILL MY PACKAGE BE DELIVERED?
PROCESSING TIME FOR ORDERS IS 2-3 BUSINESS DAYS (BUSINESS DAYS DO NOT INCLUDE WEEKENDS OR HOLIDAYS). THESE TIMES MAY BE EXTENDED DURING HOLIDAYS, LAUNCHES/RESTOCKS, LIMITED EDITION RELEASES AND PROMOTIONS. ONCE SHIPPED, DELIVERY TIME WITHIN THE UNITED STATES IS 3-7 DAYS. ALL ORDERS ARE SHIPPED VIA USPS. PLEASE NOTE, WE ARE NOT RESPONSIBLE FOR ANY SHIPPING DELIVERIES THAT MAY BE AFFECTED BY, BUT NOT LIMITED TO, THE FOLLOWING: CUSTOMS, NATURAL OCCURRENCES, AIR/GROUND TRANSPORTATION STRIKES/DELAYS.

ARE CLEENR PRODUCTS SOLD AT ANY OTHER RETAILERS?
NO. CLEENR PRODUCTS ARE EXCLUSIVELY SOLD ONLINE AT CLEENR.CO

HOW DO I FIND OUT ABOUT UPCOMING LAUNCHES AND RESTOCKS?
NEW PRODUCT AND RESTOCK INFORMATION WILL ALWAYS BE POSTED ON THE WEBSITE AND ON OUR OFFICIAL INSTAGRAM ACCOUNT @SHOPCLEENR

IS THERE A LIMIT TO HOW MUCH I CAN BUY?
DUE TO THE NUMBER OF ITEMS IN STOCK AND DEMAND, SOME ITEMS MAY HAVE LIMITS PLACED ON THE MAXIMUM QUANTITY THAT MAY BE PURCHASED IN ONE TRANSACTION.

CAN I RESERVE ITEMS BY ADDING THEM TO MY CART?
ALL PRODUCTS ON CLEENR.CO ARE IN STOCK AND AVAILABLE FOR ORDER (UNLESS OTHERWISE NOTED). ITEMS CANNOT BE RESERVED BY HOLDING THEM IN YOUR CART. PRODUCT AVAILABILITY IS LIMITED AND THEREFORE MAY SELL OUT BEFORE YOUR PURCHASE IS COMPLETE. ORDER TRANSACTIONS ARE COMPLETED IN THE ORDER THEY ARE RECEIVED.